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Updated Infection Prevention & Control policy (v4.2) is live. Please read and acknowledge by Friday — it takes 3 minutes from the Training tab. Thank you all.

🌟 Huge thanks to Aisha for covering two extra calls last week at short notice and still keeping Doris's continuity perfect. The family rang in to say how settled she's been. This is what great care looks like!

Reminder: Frank's dog Bess needs settling in the kitchen before personal care — he gets anxious if she's underfoot. Note is on his profile too.

Heads up — roadworks on Otley Road (A660) near Headingley until Thursday. The app has already rerouted affected morning calls and adjusted travel time. No action needed.

🎂 Happy birthday to Grace for tomorrow! Pop into the office for cake. 🎉

Harry settled well tonight, syringe driver checked and documented. Edna asked for the morning team to bring more pads — added to the supplies request.