Complaints
Every complaint becomes a structured workflow — and trends are analysed to fix root causes.
Two late morning visits last week
Family — Sarah Whitfield · opened 19 Jun 2026 · 4d open
medium riskinvestigating
Complaint acknowledged (< 3 days)Risk level assignedInvestigator appointedGPS & travel data reviewedClient contactedActions agreed & resolution
Preferred carer changed without notice
Client — Arthur Pennington · opened 8 Jun 2026 · 6d open
low riskresolved
Complaint acknowledgedInvestigated — continuity gapPreferred-carer lock appliedClient updated & satisfiedLessons learned logged
Recurring themes
Visit timing / lateness3
Continuity of carer2
Communication1
Timing & continuity themes are already being addressed by the continuity engine and preferred-carer locks.